Privacy Policy

Last Updated: January 18, 2022

FixRight (“we,” “our,” or “us”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information, in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s Anti-Spam Law (CASL), and applicable Ontario privacy requirements.

1. Information We Collect

We may collect the following types of personal information:

  • Billing Details: name, billing address, phone number, email address, and payment information.

  • Payment Processing: payments made by e-transfer or via Stripe, our secure third-party processor.

  • Website Data: IP address, browser type, device information, referral source, and browsing behavior collected through cookies, Google Analytics, and advertising pixels (e.g., Google Ads, Facebook Pixel).

  • Service Inquiries: information you provide when contacting us by phone, email, or through our website forms.

2. How We Use Your Information

Your personal information is used to:

  • Process payments and issue receipts.

  • Communicate with you about appointments, billing, and services.

  • Improve our website, advertising, and client experience.

  • Run targeted advertising and remarketing campaigns via Google, Facebook, and other platforms.

  • Meet our legal, tax, and regulatory obligations.

3. Hosting, Storage, and Cross-Border Transfers

  • Our website is hosted by Hostinger.

  • Billing and communication records are stored securely with third-party providers (Stripe, Google, and our email provider).

  • Some data may be processed or stored outside Canada (e.g., the United States). While privacy laws in those countries may differ, our providers apply safeguards that align with Canadian privacy standards.

4. Information Sharing

We do not sell or rent your personal information. Disclosure occurs only when necessary:

  • Stripe: for payment processing.

  • Advertising & Analytics: anonymized or aggregated data may be shared with Google, Facebook, and similar platforms.

  • Technicians: limited access to Stripe for payment and receipt purposes.

  • Legal Obligations: as required by law or regulation.

  • Third-Party Links: our site may link to external websites. We are not responsible for their privacy practices.

5. Cookies, Tracking, and Marketing Consent

By using our website, you consent to cookies and tracking tools for analytics and marketing.

Cookies help us:

  • Analyze website traffic and improve site performance.

  • Deliver personalized advertising, including remarketing campaigns.

  • Enhance overall client experience.

Email Marketing: Any marketing emails will comply with CASL. Consent is required before receiving communications, and you may unsubscribe at any time.

6. Data Retention

We keep billing and inquiry records for the maximum period required by law (e.g., for tax purposes). After this, records are securely deleted or anonymized.

7. Safeguards and Security

We apply reasonable physical, technical, and administrative safeguards, including:

  • Secure payment processing through Stripe.

  • Encrypted transmission and secure storage methods.

  • Restricted technician access to client data.

  • Employee Training: staff with access to data are trained in confidentiality and data protection.

  • Internal Audits: periodic reviews of our practices ensure ongoing compliance.

8. Children’s Privacy

Our services are intended for adults. We do not knowingly collect or retain information from children under 13.

9. Your Rights and Complaints

Under PIPEDA, you have the right to:

  • Access your personal information.

  • Correct inaccurate information.

  • Withdraw consent for non-essential uses (e.g., marketing).

Complaints:

  • We will acknowledge your complaint within 7 business days.

  • We aim to resolve issues within 30 days.

  • If unresolved, you may contact the Office of the Privacy Commissioner of Canada (OPC).

10. Future Services and Technologies

If we introduce new services (e.g., online booking, newsletters, or client portals), this Privacy Policy will be updated.

We are also mindful of emerging technologies, such as artificial intelligence and automated advertising tools, and will update this Policy if such tools are adopted.

11. Contact Us

For privacy-related questions or concerns, contact:

FixRight Privacy Officer
Phone: 1-800-555-5555
Email: info@fixright.ca

12. Updates to This Policy

This Policy may be updated periodically to reflect changes in business practices or legal requirements. The “Last Updated” date will be revised accordingly.